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Orders and Renewals Administrator

Accellion is a small but rapidly growing software company, where people work hard but also like to have fun. We are located in a beautiful office park in Palo Alto, on the east side of 101.

The Order & Renewals Administrator is an analytical and customer-facing position. The right candidate must have the quantitative skills and attention to detail to track, analyze, and process large amounts of data, as well as qualitative skills to interact effectively with internal functions and provide world-class service to customers. The Orders & Renewals Administrator is responsible for the administration and processing of new orders as well as renewal service contracts, quoting process and interactions with customers/vendors, and various groups within the company. You will become part of a team that works as a team side by side to help ensure the growth and success of the company.

Key Responsibilities:

  • Manage the order cycle, including but not limited to confirming, reviewing, and processing new orders
  • Monitor order status, communicating any issues/ delays to customers/ partners
  • Update and record orders and renewals in multiple internal systems
  • Manage customer/partner files
  • Prepare/ Issue accurate renewal quotes and invoices
  • Update and record information amongst multiple internal systems
  • Send out fulfillment emails and communicate with finance on shipment dates and invoicing
  • Assist with shipping physical appliances as needed
  • Broadcast new orders via company-wide e-mail

Requirements:

  • Extraordinary attention to detail within a fast paced environment 
  • Ability to learn new systems and processes quickly and adjust to process changes swiftly
  • Display a highly professional, calm, polished demeanor
  • Ability to be punctual, reliable, responsible and organized
  • Excellent ability to handle multiple cross-departmental tasks at once
  • Flexibility to handle the changing needs and environment of a fast moving company
  • Proficient in Microsoft Office 360
  • Experience in order processing, fulfillment or customer support, ideally within a software company preferred
  • Basic understanding of hardware and software licensing
  • Basic understanding of Salesforce and Netsuite preferred

Education/Experience:

  • 2-3 years of professional experience in accounting, office administration, or similar roles
  • Bachelor's degree preferred

This job is based in our Palo Alto headquarters; local candidates only will be considered.

Location: 
United States


Accellion, Inc. provides the leading secure content platform that increases enterprise productivity and ensures data security and compliance. More than 12 million users and 2,000 of the world’s leading corporations and government agencies use Accellion to enable secure access to enterprise content from any device, thereby increasing business productivity and ensuring enterprise security and compliance.

To Apply:

If you are interested in applying for this job, please send your resume to jobs@accellion.com and include the job title in the subject line.

This opportunity is for people interested in full-time work. No contractors, consultancies or recruiters will be considered. We are an Equal Opportunity Employer.