Today’s field operations teams face increasing pressure from customers to deliver exceptional services. And if field teams don’t deliver, customers aren't shy about finding another vendor who will. The 2013 Field Service Management Benchmark Survey found that while less than half of organizations (43%) are currently attaining as high as a 90% customer satisfaction rating, most are striving to do better.
Many organizations are reporting that they are looking to mobile technology to help them improve field operation performance. Over the next 12 months, more than three-quarters (77%) of field service organizations will have invested in mobile tools to support field technicians and more than 70% will have integrated new technologies into existing field service operations – showing a clear commitment to boosting those satisfaction ratings via mobile.
Here's a typical example of how mobile technology is helping improve field performance. Paul, a field technician, has detected serious issues with equipment recently installed in the field at a power plant. He cannot begin the reinstall process without the latest version of the equipment manual. If plant operations are halted – whether due to faulty equipment or extended maintenance downtime – business performance suffers and customer satisfaction goes down.
Fortunately Paul is equipped with kiteworks by Accellion, and has real-time mobile access to the necessary data and information in the field to complete the equipment reinstallation rapidly. This means that Paul can keep equipment downtime at a minimum, and deliver superior customer service.
Secure mobile content access enables field operations staff to improve customer service, reduce unexpected downtime and boost productivity. With kiteworks for Field Operations teams can
Learn how kiteworks Team Starter increases employee productivity, improves internal and external collaboration and boosts service efficiencies, allowing field operations staff to go well beyond meeting customer expectations.Tags: BYOD, Collaboration, Mobile Productivity
Recently Google, Microsoft, Amazon, Box and Dropbox have all been slashing prices on cloud storage in an attempt to lure customers to their cloud platforms. In the latest round, Box is now offering unlimited (infinite) storage with its Enterprise and Business offerings, essentially driving the price/GB of storage to $0, or at least approaching $0 at infinity. Given this latest offer by Box, what will be the next move by the cloud storage giants to convince individuals and business to park information in their cloud? Additionally, given that cloud storage is essentially being offered for free, how would someone decide between storing information in Google, Microsoft, Amazon, Box or Dropbox? And why should one decide?
The cloud storage giants are betting on individuals and organizations picking "a" cloud to store their information in, and creating stickiness for services that come with that platform, such as email, a calendar, productivity tools, and collaboration tools. What's in it for the cloud storage giants? Everything, since as is becoming increasingly obvious once you start using a cloud service, the cloud provider knows a lot about you and this information can be used for targeted marketing.
While for individuals, choosing "a" cloud and storing all your information there, may be a reasonable objective since it can simplify life, for organizations this seems a lot less likely. Currently organizations have information strewn across any number of content silos including SharePoint, Windows File Shares, OpenText, and Documentum to name just a few. Few enterprise organizations have the stomach for embarking on finding all that information and then copying all that information into a single "chosen" cloud.
The reality is that enterprise information isn’t all stored in one place for end users or IT managers. It’s often stored in different systems, which use different access structures, making it difficult for employees to get to all of the information they need, in particular from a mobile device. At Accellion our goal is to streamline that process, providing a single point of access to all content, no matter where it is stored. This makes employees more productive, because they have one view into all content, from any device.
At Accellion we recognize and embrace the idea that enterprise information is and will continue to be stored in a number of locations both inside the firewall and outside the firewall in the cloud. While cloud storage giants may be creating destination clouds, they really are just one more place to store information, not necessarily "the" place to store information. At Accellion we focused on providing a unified mobile interface into enterprise information, wherever it's stored. With kiteworks by Accellion employees can access this information on a mobile device, edit it, and share it securely under the watchful eye of IT, and that's a good thing.
As we wait for the next episode of cloud storage wars to unfold, at Accellion we continue to focus on maintaining our position as the leader in mobile file sharing and collaboration. Because we know it’s not where you store information, but how readily it's accessed, used and shared by your organization, each and every day, that generates business results.Tags: BYOD, Enterprise Content, Mobile Productivity
The enterprise file synchronization and sharing (EFSS) market is maturing, which will benefit IT leaders planning for mobile and collaboration initiatives.
Gartner recently published the 2014 “Magic Quadrant for Enterprise File Synchronization and Sharing” report, detailing the top 19 players in a field that has nearly 100 vendors, and Accellion is positioned as 1 of only 4 vendors in the Leader quadrant.
According to the Gartner Magic Quadrant report, “Accellion is a good fit for organizations prioritizing their EFSS initiatives for mobile experiences, while ensuring data protection and compliance, particularly those operating in regulated markets such financial services, healthcare, and government.”
We consider our position in the “Leader” quadrant to be confirmation of our vision to enable today’s mobile workforce to securely share and access business information wherever works takes them. We will continue to create innovative products that combine enterprise-grade security with the ease of use required by today’s employees, enabling enterprise organizations to realize productivity gains without jeopardizing information security.
I invite you to download your own copy of the report here.Tags: File Sharing, File Sync, Mobile Productivity
The Association of American Medical Colleges (AAMA) predicts that the U.S. will face a shortage of more than 91,000 physicians by 2020. The good news is that mobile technology is transforming the delivery of medical care, streamlining collaboration and making it easier to get a high level of patient care and expert medical diagnoses even given the projected shortage of doctors.
For example, Michael is a doctor at a clinic in rural Minnesota. Carol, a local resident, fell down a flight of stairs and is in his office with severe back pain. Concerned that she may have suffered a spinal injury, Michael wants to consult a spine specialist at a large hospital 250 miles away.
Luckily for Carol, the clinic uses kiteworks by Accellion, allowing the lab technician at the clinic to instantly upload and share Carol’s test results and back images with the specialist. On the receiving end, the specialist is notified that the files are ready to review, analyzes each and determines that Carol requires surgery. Within the span of 30 minutes, Carol has received a diagnosis from one of the leading spinal experts – located more than four hours away. Additionally, all of the data shared was compliant with HIPAA and HITECH regulations, ensuring the security of Carol’s personal health information (PHI).
Thankfully, many hospitals are well on their way to leveraging the power that mobile devices have on improving medical staff’s productivity. The third annual HIMSS Analytics Mobile Survey results revealed that:
This is all great news, but there is definitely room for expanded mobile use, as the survey went on to show that:
For most medical teams, the mobile devices are in place, as are the recommended security measures. The HIMSS survey revealed that 94% of respondents have implemented password protection (94%) for mobile devices; 71% use encryption and 69% have remote wipe capabilities.
Now, it’s time to take patient care, physician collaboration and mobile productivity to the next level by enabling medical teams to connect in real-time with staff in other locations; record notes on any type of device; and access and analyze patient health information for faster diagnoses. Imagine the possibilities. We invite you to learn more about how kiteworks Team Starter is leading the way for medical teams to deliver improved patient care through the use of mobile file sharing and collaboration http://www.accellion.com/kiteworks-for-medical-teams.Tags: Collaboration, Healthcare, Mobile Productivity
Spending time with customers is one of the key attributes of high performing sales teams and a mobilized salesforce is able to take the power lunch to a whole new level. Equipped with mobile technology today's sales teams take on super powers, transforming every lunch to a sales opportunity.
Consider this fairly typical situation: In one hour, sales account manager Amy will be meeting customer John for lunch. The goal of the lunch meeting is to not only allow Amy and John to bond over seared sea scallops with pesto aioli, but also provide Amy the opportunity to share information on the soon-to-be released new product and get John signed up as an early adopter. However, Amy is en route to lunch and gets an update that the engineering team has made recent tweaks to the product, which have not yet made it into Amy's product demo or slide deck. Amy needs help to get the most up-to-date information onto her iPad to share with John over lunch.
Not to worry. Amy and Mona, the product marketing manager, use kiteworks Team Starter so they can share content in real-time on any device – regardless of where each are located – even if the content is a little hush hush. Mona uploads the new slides, and when Amy fires up her iPad to show off the new product details to John, in between the arugula salad and the sea scallops, the new up-to-date information is available, and by coffee John and Amy are discussing pricing. Lunch is a success and by the end of the week, John has the new product installed and under evaluation.
Real-time mobile collaboration and content access when and where you need it are just some of the benefits that kiteworks delivers. Whether you’re a start-up organization with a handful of employees or an established market leader with a global sales force, kiteworks makes it easy for teams to work together, giving sales teams what they need to impress prospects and customers at every step of the sales cycle and boost sales performance.
Learn more on how kiteworks Team Starter helps sales team close deals faster by visiting our team pages http://www.accellion.com/kiteworks-for-sales-teams or contact us to discuss over lunch.
Bon Appetit!Tags: Collaboration, Mobile Productivity
How many of us now check email at breakfast or after dinner or while waiting for our lunch sandwich to arrive? Don't worry it's normal in fact it's becoming the new norm. The adoption of mobile devices in the workplace is transforming the way people work as they become untethered from offices and regular work schedules.
The development of the new mobile workforce is as much a social transformation as a technology transformation. Employees are adopting new work patterns as they experiment with how mobile devices can make them more productive, more efficient and better at their jobs.
At Accellion we've been working on ways to help organizations get mobile teams up and running and collaborating faster, providing ways for people to securely connect and share content with internal and external teams and get business done.
What we came up with was kiteworks Team Starter. Pre-configured for quick deployment, it gets mobile teams up and running fast for secure mobile collaboration and file sharing across organizational boundaries, and delivers immediate increases in team productivity, whether it’s a sales, marketing or legal team within a larger organization.
With kiteworks Team Starter, team leaders, department heads or managers can have their team moving business forward with secure mobile file sharing, collaboration and editing in just minutes. It was designed with a mobile-first perspective, so that the user experience is seamless across all devices, from smartphone to tablet to laptop to desktop. It includes innovative, industry-first features such as the kiteworks Move Tray, which streamlines the way people share files via mobile devices, as well as an Activity Stream that lets users see at-a-glance which files have been shared, edited or downloaded.
In addition to the content capabilities, the kiteworks Team Starter solution provides a simple administrative dashboard that lets team leaders add users as needed. Team Starter comes pre-configured with Accellion’s enterprise-grade security controls, so that data remains secure and private and IT is happy.
So what are you waiting for? Check out kiteworks Team Starter, and get your team up and collaborating before breakfast today!Tags: Mobile Productivity