Last weekend I attended the sold out Black Eyed Peas concert with my 8 year-old daughter – it was her first concert experience. We had an awesome time!
After paying a small fortune for the tickets it got me thinking about the business of ticket sales and the Accellion customer who uses Accellion Automation to collect ticket sale data from their external vendors. Before Accellion, their IT department had to setup an FTP file share that was used by all of their external clients. They would each login at the end of the day and upload their ticket sales database. There were endless problems with forgotten passwords, transfers that didn’t complete, and confusion about which files to put where.
With Accellion installed the process goes much more smoothly. Accellion Envelopes were created for each vendor, pre-addressed to the correct automation process. The vendors were sent invitations to use Accellion. They login to the Accellion Web Client interface, choose the correct pre-addressed envelope for their transaction, load the file, and send. If they accidentally shutdown in the middle of the transaction, the next time they login, the transaction is resumed from where it left off. With the size of files they were sending, this was a big deal for them. They also didn’t have to learn a new FTP client, could manage their own passwords, and know that the files would make it safely and securely to their destination. And our customer was happy that they had the Accellion Automation Agent setup to automatically download files coming in and place them in the appropriate folder to be put into their business process.
Now I need to get back online and figure out the next great concert coming to town…
Mary Nicknish, Accellion Product Manager