As the Customer Success Engineer, you will collaborate with fellow Technical Account Managers to understand customer requirements and create project plans to exceed customer expectations and advocate on behalf of the customer to ensure the best experience possible. Work proactively to ensure that customers are successfully deploying, using and leveraging Accellion products.
Assist high touch customers in the post-sales cycle with product deployment, training and technical support including troubleshooting technical deployment issues such as network setup. Work directly with customers to assist with implementation of Accellion Application Programming Interfaces including troubleshooting and creating sample source code. As you gain experience, you will the customer liaison with the post-sales installation team to ensure a rapid installation and then guide and lead the customer through deploying the solution to end users. Success of this role will be measured by the deployment rate at the assigned customers, the renewal and up sell rate of the targeted customers, and the overall satisfaction of the targeted customers.
The job consists or three parts: pre-sales engineering, post-sales technical engineering, and continuous consulting. Most work is done over the phone with some occasional travel to clients, partners & trade shows.
If you are interested in applying for this job, please send your resume to firstname.lastname@example.org and include the job title in the subject line.