Helpdesk Administrator

This is a great opportunity for you to work with a variety of people while being responsible for providing technical assistance and support related to computer systems, hardware and software.  You will use technical and customer service skills to respond to customer requests.   

Key responsibilities:

  • Address helpdesk tickets and issues related to computer systems, software, and hardware.
  • Diagnose, problem solve and identify and implement solutions.
  • Respond to tickets either in person or over the phone.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Requirements:

  • 0-2 years of experience in a Desktop Support role; willing to train.
  • Associate’s degree or relevant coursework
  • Rapid learner who thrives in a fast-paced environment.
  • Working knowledge of Windows 7 and MAC OSX.
  • Excellent customer service and communication skills.
  • Assets management, Google Apps and/or Webex management is a plus.
  • On-call rotation (every 3 weeks for 1 week).
To Apply: 

If you are interested in applying for this job, please send your resume to jobs@accellion.com and include the job title in the subject line. 

This opportunity is for people interested in full-time, on site work only.  No contractors, consultancies or recruiters will be considered.  Local candidates only. We are an Equal Opportunity Employer.