Helpdesk Administrator

Job Description and Desired Skills: 

Summary:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to help desk tickets, runs diagnostic programs, isolates problems, and determines and implements a solution.

 

Primary Responsibilities:

  • Provide technical assistance and support for incoming help desk tickets and issues related to computer systems, software, and hardware.
  • Respond to tickets either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • On-boarding and Off-boarding of employee’s.
  • Build appliance for shipment to a customer.
  • Imaging workstations (MAC and PC).
  • Assets management is a plus.
  • Google Apps Management is a plus.
  • Webex Management is a bonus.
  • On-call rotation (every 3 weeks for 1 week).
Experience: 
  • 1-2 years of experience in a Desktop Support roll.
  • Rapid learner who thrives in a fast-paced environment.
  • Level 1 / 2 Desktop Support.
  • Strong working knowledge of Windows 7 and MAC OSX.
  • Excellent customer service skills.
  • Excellent inter-personal and verbal communication skills.
To Apply: 

If you are interested in applying for this job, please send your resume to jobs@accellion.com and include the job title in the subject line.