Orders and Renewals Administrator

Job Description and Desired Skills: 

The Order & Renewals Administrator is an analytical and customer-facing position. The successful candidate must have the quantitative skills and attention to detail to track, analyze, and process large amounts of data, as well as qualitative skills to interact effectively with both external customers and internal functions while providing world-class service to customers. The Order & Renewals Administrator is responsible for support and administration of the service contracts, contracts adherence and negotiation, and the quoting process.  The candidate will interact with Customers, Technical Account Managers and Customer Support.


  • Communicate with customers, partners and internal sales reps via phone and email
  • Confirm, review, and process new orders and renewals
  • Maintain contract agreements to ensure ongoing compliance with internal and external guidelines and answer questions, negotiate terms, if necessary
  • Manage customer/partner files
  • Prepare renewal quotes and invoices and assist with customer renewal follow up
  • Update and record orders and renewals in multiple internal systems
  • Create and email  software licenses to customers
  • Assist with shipping physical appliances as needed
  • Support Sales team with vendor forms and other sales support
  • Broadcast new orders via company-wide e-mail
  • Basic understanding of hardware and software licensing
  • Basic understanding of Salesforce and Netsuite preferred
  • Extraordinary attention to detail within a fast paced environment
  • Knowledge of contracts, license agreements and evaluation agreements is a plus
  • Ability to learn new systems and processes quickly
  • Displays a highly professional, calm, polished demeanor
  • Ability to be punctual, reliable, responsible and organized
  • Excellent ability to handle multiple cross-departmental tasks at once and prioritize
  • Flexibility to handle the changing needs and environment of a fast-growing company
  • Proficient in Microsoft Office and Gmail
  • Experience in orders, fulfillment or customer support ideally in a startup or small software company
  • Bachelor's degree preferred
To Apply: 

If you are interested in applying for this job, please send your resume to and include the job title in the subject line.