Technical Support Engineer (Singapore)

Job Description and Desired Skills: 

The role of Technical Services Engineer position based in Singapore is currently available to provide customer support , installation services for products deployed as a physical or virtual appliance on-premise or off-premise in a public cloud.

You will be performing customer installs, supporting customer inquiries, educating customers on our service offerings and providing web product demonstrations as required.

As a Technical Services Engineer, you will:

  • Investigate and resolve incoming questions (phone and email) and issues in a timely and effective manner. You will be on-call as scheduled to support customer in Asia and Australia and would also be expected to work with the US/UK based support team to assist our European and Middle Eastern Customers.
  • You would work within the professional services group on remote and on-site customer installations.
  • You would document all contact activity, including troubleshooting steps and problem resolution, in the CRM.
Experience: 
  • Hands on experience (2 to 3 years) supporting global enterprise software companies.
  • Specific intermediate level of knowledge in the following areas is desirable:
  • Experience resolving complex product issues, security software products preferred.
  • System Administration in LAMP environment (Linux, Apache, MySQL, Perl/Python/PHP).
  • Familiarity with enterprise environments: Directories (LDAP, Active Directory), Single sign-on, Windows SharePoint.
  • Networking, Firewalls, Routing issues, WAN, VPN, Proxy, and DNS.
  • Understanding of protocols DNS, SMTP, SFTP, HTTPS, SNMP, SSL, SSH etc.
  • Technical Proficiency in, Windows desktop and server environments, networking, security, virtual platforms, mobile devices and web applications.
  • Strong Customer service skills with high level of professionalism and ability to work in complex situations.
  • Outstanding oral and written communication skills with both technical and non-technical audiences.
  • Must be self-motivated, able to multi-task and manage priorities effectively and work well as a part of a globally distributed team.
  • Exhibit extremely high ethical standards and code of conduct.
  • Bachelor’s degree in Computer Science, Computer Engineering or a related field.

Accellion has a very dynamic and flexible work culture and we’re looking for driven, resourceful and proactive thinkers to solve complex customer challenges.

To Apply: 

If you are interested in applying for this job, please send your resume to jobs@accellion.com and include the job title in the subject line.