Accellion Customer Support
Complete Customer Satisfaction
At Accellion we understand that outstanding support is essential to the success of your enterprise IT operations and Accellion is committed to complete customer satisfaction. The Accellion support team works to ensure that your Accellion secure file transfer system installs quickly and works as intended in your enterprise network.
Accellion provides email and telephone support to its customers. All support requests are logged and tracked for escalation and timely problem resolution.
Support Hours
| Accellion Blue Customers | Accellion Gold Customers |
| Email Support 24 x 7 | Email Support 24 x 7 |
| Telephone Support Mon-Fri 6:00am – 9:00pm EST |
Telephone Support 24 x 7 |
Email Support
Email support questions to support@accellion.com or complete the Email Support Request Form provided below to ask support questions.
Email Support Request Form
Telephone Support
+1 888-654-3778 (US toll-free)
+1 603-695-6555 (outside of the US)
