Reduce the Risks, Costs and Inefficiencies of Customer Support Processes
Secure File Sharing and Governance
As customer support processes advance, your team exchanges more and more intellectual property and sensitive data with customers. As a result, CISOs and CIOs worry that security risks and compliance challenges can lead to breaches, fines and lost competitiveness. Mounting storage costs can break your budget, and growing data volumes and usability problems can cause system response times to increase, leading to customer dissatisfaction. The Accellion file sharing and governance platform reduces these risks, costs and inefficiencies with reliable file transfers that enable efficient support workflows, reduce storage costs, and enable tight security and governance.
Customer Support Solutions
Efficiently Capture Support Files from Customers’ Products
Simple, Secure File Sharing for Customer Support
Provide simple, reliable and timely transfer of all the files needed in a modern support process. Without leaving email or their Salesforce Cases and Accounts, reps effortlessly send, request and store related documents. You control the security and governance policies, while the Accellion platform invisibly protects the data and tracks all the actions for compliance reporting. Handle any file type or size efficiently, including logs, pictures, videos, screenshots, design files, databases, etc. You can even automate file transfers directly from technology products to ensure speed, reliability and customer satisfaction.
Comply with Security Regulations without Slowing Your Team
Automatically Enforce and Report on Governance Policies
With so much sensitive data coming from customers – personally identifiable information (PII), intellectual property (IP) and protected health information (PHI) – you must meet an ever-expanding list of compliance regulations and policies. Support organizations who address compliance with extra steps, tools and training inevitably slow down their support responsiveness and reduce customer satisfaction. Those who ignore it risk compliance fines, breaches, lawsuits, and lost business. Avoid these risks by enabling the Accellion platform’s simple, transparent enterprise security and governance right in your customer support workflows. Know where your sensitive files are and who accessed them, and satisfy auditors with the reporting you need to comply with GDPR, SOC 2, HIPAA and other regulations.
Avoid High Cloud Storage Costs
Use the Storage of Your Choice for Customer Support Files
CIOs favor the power and convenience of cloud-based customer support software, but may not be able to use its file storage. In some cases, you balk at the storage cost. In other cases, you require that sensitive data stays on-premise for compliance. You can substitute file shares, but without an audit trail, links to cases, and an easy way to cross the firewall, it results in slower responses and lower satisfaction. Avoid these risks to customer satisfaction by using Accellion’s secure file sharing platform. Plug it directly into your support team’s Salesforce Service Cloud cases, enabling them to effortlessly send, receive and store files securely. Keep full control over its storage resources and infrastructure. Finally, you can meet your budget, security and compliance needs while optimizing response times and customer satisfaction.
Protect Your Intellectual Property
Automatically Enforce Your Security Policies
Support engineers for technology products share IP and other sensitive files with customers every day, sending license keys, patches, databases and sometimes entire VMs. CISOs need ways to control this risk, since pirated license keys can hurt your company’s margins, and a major competitor stealing your technology can irreparably damage your business. With Accellion’s platform, you protect your IP with access controls, strong encryption and IT-controlled policies. You can fit it seamlessly into the support team’s workflow, and track where every file is, who has accessed it and what they did with it.
FEATURED PRODUCT CAPABILITIES
Platform Overview
Salesforce Plugin
Secure Shared Folders
Secure Data Transfer
Secure Email
File Sharing Governance
FEATURED RESOURCES
Five Best Practices for Protecting Customer Data in Salesforce Service Cloud
FROM THE BLOG
Accellion and Check Point Together Deliver Advanced Threat Prevention for File Sharing
Ransomware Protection in the Age of WannaCry: How to Limit the Impact of an Infection and Speed Recovery
DLP Integration and its Role in Secure File Sharing
PRESS RELEASES
Accellion Announces Availability of its Secure File Sharing and Governance Platform on Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
Add, Request, Send and Receive Files Securely and in Compliance from within Salesforce
Accellion, Inc. today announced the availability of its secure file sharing and governance platform on the Salesforce AppExchange to enhance how enterprise organizations connect with their customers. The Accellion integration enables Salesforce users to send and receive files simply and securely from within Salesforce, creating a seamless...
Accellion Introduces One-Click Compliance Reports to Accelerate Regulatory Audits
New Reports Help CISOs Quickly Prove Full Visibility and Control of Sensitive Information for Compliance with GDPR, HIPAA, GLBA, ITAR and other Regulations
Accellion, Inc., the leading platform that enables organizations to securely share sensitive information beyond enterprise borders while maintaining the controls and visibility needed to demonstrate compliance, today announced one-click compliance reports that significantly streamline how businesses demonstrate compliance with regulators. Businesses across all industries need...
Accellion Joins Microsoft Azure Marketplace
Microsoft Azure’s Global Customers Gain Access to Market Leading Content Collaboration Solution
Accellion, Inc., the leading provider in private cloud content collaboration, today announced kiteworks is now a certified solution in the Microsoft Azure Marketplace. Microsoft Azure customers all over the world now have access to kiteworks to access and collaborate on files internally and externally from the...
WHY CLIENTS CHOOSE ACCELLION
The rapid increase in adoption is a direct result of the Outlook plugin. Because it looks and feels like email, adoption is higher. The convenience it delivers to employees is huge.
We had thirty-plus years of data stored on SharePoint and we didn't want to cut off access to that critical information source. We had to find a way to corral all of our content and make it accessible. Accellion makes all of the information available through one source and it’s incredibly easy and effective.
We have an obligation to our clients to make certain that their information is transported in a secure, managed, and trackable manner and Accellion makes that possible.
We didn’t want employees to take matters into their own hands and turn to consumer-driven solutions. Our documents contain proprietary information, such as financial budgets and engineering specifications. Therefore, finding a secure file sharing solution was paramount.
