Customer Support Solutions
Efficiently Capture Support Files from Customers’ Products
Simple, Secure File Sharing for Customer Support
Provide simple, reliable and timely transfer of all the files needed in a modern support process. Without leaving email or their Salesforce Cases and Accounts, reps effortlessly send, request and store related documents. You control the security and governance policies, while the Accellion platform invisibly protects the data and tracks all the actions for compliance reporting. Handle any file type or size efficiently, including logs, pictures, videos, screenshots, design files, databases, etc. You can even automate file transfers directly from technology products to ensure speed, reliability and customer satisfaction.
Comply with Security Regulations without Slowing Your Team
Automatically Enforce and Report on Governance Policies
With so much sensitive data coming from customers – personally identifiable information (PII), intellectual property (IP) and protected health information (PHI) – you must meet an ever-expanding list of compliance regulations and policies. Support organizations who address compliance with extra steps, tools and training inevitably slow down their support responsiveness and reduce customer satisfaction. Those who ignore it risk compliance fines, breaches, lawsuits, and lost business. Avoid these risks by enabling the Accellion platform’s simple, transparent enterprise security and governance right in your customer support workflows. Know where your sensitive files are and who accessed them, and satisfy auditors with the reporting you need to comply with GDPR, SOC 2, HIPAA and other regulations.
Avoid High Cloud Storage Costs
Use the Storage of Your Choice for Customer Support Files
CIOs favor the power and convenience of cloud-based customer support software, but may not be able to use its file storage. In some cases, you balk at the storage cost. In other cases, you require that sensitive data stays on-premise for compliance. You can substitute file shares, but without an audit trail, links to cases, and an easy way to cross the firewall, it results in slower responses and lower satisfaction. Avoid these risks to customer satisfaction by using the Accellion platform. Plug it directly into your support team’s Salesforce Service Cloud cases, enabling them to effortlessly send, receive and store files securely. Keep full control over its storage resources and infrastructure. Finally, you can meet your budget, security and compliance needs while optimizing response times and customer satisfaction.
Protect Your Intellectual Property
Automatically Enforce Your Security Policies
Support engineers for technology products share IP and other sensitive files with customers every day, sending license keys, patches, databases and sometimes entire VMs. CISOs need ways to control this risk, since pirated license keys can hurt your company’s margins, and a major competitor stealing your technology can irreparably damage your business. With Accellion’s platform, you protect your IP with access controls, strong encryption and IT-controlled policies. You can fit it seamlessly into the support team’s workflow, and track where every file is, who has accessed it and what they did with it.
FROM THE BLOG
Accellion Announces Availability of its Secure File Sharing and Governance Platform on Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
Add, Request, Send and Receive Files Securely and in Compliance from within Salesforce
Accellion, Inc. today announced the availability of its secure file sharing and governance platform on the Salesforce AppExchange to enhance how enterprise organizations connect with their customers. The Accellion integration enables Salesforce users to send and receive files simply and securely from within Salesforce, creating a seamless...
New Reports Help CISOs Quickly Prove Full Visibility and Control of Sensitive Information for Compliance with GDPR, HIPAA, GLBA, ITAR and other Regulations
Accellion, Inc., the leading platform that enables organizations to securely share sensitive information beyond enterprise borders while maintaining the controls and visibility needed to demonstrate compliance, today announced one-click compliance reports that significantly streamline how businesses demonstrate compliance with regulators. Businesses across all industries need...
Microsoft Azure’s Global Customers Gain Access to Market Leading Content Collaboration Solution
Accellion, Inc., the leading provider in private cloud content collaboration, today announced kiteworks is now a certified solution in the Microsoft Azure Marketplace. Microsoft Azure customers all over the world now have access to kiteworks to access and collaborate on files internally and externally from the...
WHY CLIENTS CHOOSE ACCELLION
The rapid increase in adoption is a direct result of the Outlook plugin. Because it looks and feels like email, adoption is higher. The convenience it delivers to employees is huge.
Part of the beauty is that it’s so easy to use, which allowed our sales reps to be up and running immediately. We rolled out Accellion to 100 reps in just two days.
We have an obligation to our clients to make certain that their information is transported in a secure, managed, and trackable manner and Accellion makes that possible.
We didn’t want employees to take matters into their own hands and turn to consumer-driven solutions. Our documents contain proprietary information, such as financial budgets and engineering specifications. Therefore, finding a secure file sharing solution was paramount.